How GuestRespond Works

Capture

Reviews are scanned from supported portals and assigned to the correct property.

Draft

GuestRespond uses property facts and platform-specific rules to create a thoughtful first draft.

Approve

A human operator checks accuracy, privacy, tone, and context before the response is posted.

Learn

Reviews become trends, risk flags, issue tallies, and weekly ownership recommendations.

Our service promise

Every active property is checked twice each weekday. Reviews received over the weekend enter Monday’s priority queue. Standard responses are completed within one business day.

What remains human

GuestRespond does not silently auto-publish responses. Your reputation stays under human supervision, especially when a review involves safety, discrimination, legal threats, refunds, privacy, or a serious service failure.